Posted July 20, 2010



Job Position Teller
   
Reports to: Assistant Branch Manager, Branch Sales Manager
Department: Retail Banking
Supervises: 0
Education: High School Diploma or equivalent
Experience: Six (6) months to one (1) year banking and cash handling experience

Qualifications:  
Special Skills:
  1. Prior retail/customer service banking experience, including cash handling.  
  2. Good interpersonal communication.  
  3. Computer skills and ability to operate standard office equipment.
Position Summary: Proveds exceptional customer service.  Service customers with efficient and accurate transaction processing.  Promote the Bank's products and services that will enhance client's relationships.  Refers customer's for new products and services.  Exercise some judgment with moderate supervision.  Adherence to bank policy, security and regulatory procedures.
Essential Duties
for the Position:
  1. Receives checks and cash for appropriate transaction request ensuring the proper procedures have been completed.
  2. Adheres to CIP policies in accordance with cashing checks and customer balances.  i.e.,  signature verification.
  3. Trains on proprietary software (Fiserv) to record transactions and issue computer generated receipts, including BVS required courses (compliance).
  4. Orders daily supply of cash and count/verify incoming cash.
  5. Balances currency, coin and checks in drawer at end of day and totals with data displayed on computer screen.
  6. Balances vault and consignment items daily, verifying general ledger accounts for vault and cash.
  7. Provides back up support to customer service representative including but not limited to File Maintenance, Generate Penley, Closing Accounts, Safe Deposit Box Entry, answering customer calls regarding bank products and services.
  8. Greets all customers professionally and courteously using their names and appropriate tag line.
  9. Promotes the Bank's services and cross-sell bank products to ensure the branch goals are achieved.
  10. Attends all required branch meetings punctually.
  11. Performs other job duties or special projects as required.


Federal Trust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees so long as this does not create an undue hardship on the company. Please see your manager should you have any questions about this policy or these job duties. This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and/or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.  Federal Trust is an EEO/AA Employer M/F/V/D.

All employees are responsible for regulatory compliance as it relates to their position. Department managers are to be primarily responsible for maintaining proficient knowledge and day-to-day compliance with any laws or regulations relative to their departments. In addition, it is the responsibility of the department managers to notify the Compliance Officer if at any time they become aware of a situation which may place the Bank at risk of being out of compliance.

All employees have a responsibility to understand the Bank Secrecy Act as it relates to their job and to identify and report qualifying transactions to the Bank Secrecy Act Officer.